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What this page is for

Postback Logs lists every conversion Linkrunner sent to your endpoint, with the result. Use it when you need to know whether a postback landed, or why it did not. Open it from the left sidebar in the affiliate dashboard, or go straight to it: dashboard.linkrunner.io/affiliate/postback-logs. The log shows one customer at a time. Switch customers with the project picker at the top of the sidebar.
The screenshots on this page use sample data. The endpoint, click IDs, and campaign names are examples.

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Reading the log

Each row is one conversion. Retries for the same conversion are grouped into that one row. The Postback Logs page with filters and columns marked
  1. Status filter. Show only postbacks with one status. Defaults to All.
  2. Search. Find a conversion by event name or by your click ID.
  3. Date range. Limit the log to specific days.
  4. Status. Where the conversion ended up. See Statuses.
  5. Attempts. How many times Linkrunner called your endpoint. A dash means it landed on the first try.
The other columns: Click Clear filters to go back to the full log.

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Statuses

The status filter open
Pick Failed to see only the postbacks that need your attention.

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See the details of a postback

Click a row to expand it. An expanded failed postback showing every attempt
  1. Attempts. Every call Linkrunner made, with the time, the response code, how long it took, and whether it would retry.
  2. Request sent. The exact URL Linkrunner called, with your macros filled in. Secret values are removed.
  3. Last response received. What your endpoint answered on the last attempt, exactly as it came back.
  4. Click ID. The tid you sent on the click. Use it to find the conversion in your own system.
The expanded row also shows the final response code, the time of the first and last attempt, the campaign, and the Install instance ID. Share the install instance ID with Linkrunner support when you ask about a specific conversion.

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Troubleshooting

Expand the row and read Last response received. A 5xx means your server had an error. A 4xx usually means the URL or a parameter was rejected. Fix it on your side. If your endpoint only accepts listed IPs, check you have allowlisted Linkrunner’s postback IPs.
Linkrunner did not build a postback for this conversion, so nothing reached your endpoint. For an in-app event, check that it has a mapping on Event Mapping. If the event is mapped, contact support with the install instance ID.
In-app events appear only after they are mapped. Add the mapping on Event Mapping, or ask the customer to add it.
The click did not carry a tid. Check that your platform sends a unique click ID on every click. See Tracking links.
Clear the filters and widen the date range. If it is still empty, no conversion has been attributed to you for this customer yet.
Need help? Contact support@linkrunner.io