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Create links from your agency workspace. A link the customer creates for you is not credited to your agency and does not appear in your workspace.

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Before you start

You need:
  • An approved agency workspace. See Set up your workspace.
  • A customer who has engaged your agency on their project.
  • Permission from that customer to create campaigns. Nothing is on until they turn it on (step 1).
The customer does this once, from their own dashboard. Send them these steps.
1

Open Members

In their project, they go to Settings → Members and find your agency’s row.
2

Open your agency's access

They click the sliders icon on your row, next to the bin icon.The sliders icon on the agency's row in Members
3

Turn on Campaigns → Edit

Under Campaigns, they turn on Edit. This also turns on Read. Then they click Save.The agency access window with Campaigns Read and Edit turned on
If the customer turns on Only certain networks, you can only create campaigns on the networks they pick, and every campaign must name one of them.
Control agency access is the customer’s own reference for that window: every switch, the two data scopes, and what you see while one is off. Send it with the steps above.

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2. Open the customer’s project

1

Sign in

Open Linkrunner Dashboard and sign in with your agency account.
2

Select the customer

Use the project picker at the top of the sidebar to open the customer’s project.
3

Open All Campaigns

Select All Campaigns, then click Create Link.
Create Link on the agency's All Campaigns page

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3. Create the campaign

1

Name the campaign

Enter a Campaign Name that you and the customer will recognise.
2

Set a display ID

Add an optional Display ID. It becomes part of the link, so keep it short.
3

Choose link behavior

Turn on deferred deep linking if the campaign should open a specific screen after install. Use Link Preview and Custom Redirection only when the customer has asked for them.
Agency campaign creation form

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4. Pick the ad channel

Open Advanced Options and pick the Ad Channel where the traffic will run, for example one of the customer’s connected partners. Ad Channel set to a connected partner under Advanced Options You can leave the channel empty unless the customer limited you to certain networks.
Meta, Google, Snapchat and LinkedIn need a connected ad account on the customer’s project. You can pick them only if the customer has also turned on Manage integrations for your agency.
Click Create Campaign. Copy the Campaign link and use it in your ads, or download the QR code. Campaign created screen with the campaign link The campaign is credited to your agency. It appears in your workspace, and the customer sees your agency on it in their own campaign list.

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6. Test before launch

  1. Open the link on a phone and confirm it goes to the right store page or app screen.
  2. Install the app from the link and open it.
  3. Check that the click and install appear under the campaign in All Campaigns.

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Troubleshooting

Ask the customer to invite your agency from Settings → Members → Invite Agency. A new agency also needs Linkrunner’s approval before any project appears.
Same fix as a missing Create Link button. Ask the customer to turn on Campaigns → Edit.
Open Advanced Options and pick one of the networks shown under Ad Channel. If the network you need is not listed, ask the customer to add it under Only certain networks.
Ask the customer to turn on Manage integrations for your agency, or to create that campaign themselves.
The customer’s project has no connected account for that network. Ask them to connect it in Integrations, then try again.
Need help? Contact support@linkrunner.io