> ## Documentation Index
> Fetch the complete documentation index at: https://docs.linkrunner.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Postback Logs

> Check whether each conversion reached your endpoint, and what your endpoint answered

## What this page is for

**Postback Logs** lists every conversion Linkrunner sent to your endpoint, with the result. Use it when you need to know whether a postback landed, or why it did not.

Open it from the left sidebar in the affiliate dashboard, or go straight to it: [dashboard.linkrunner.io/affiliate/postback-logs](https://dashboard.linkrunner.io/affiliate/postback-logs).

The log shows one customer at a time. Switch customers with the project picker at the top of the sidebar.

<Info>
  The screenshots on this page use sample data. The endpoint, click IDs, and campaign names are examples.
</Info>

## Reading the log

Each row is one conversion. Retries for the same conversion are grouped into that one row.

<img src="https://mintcdn.com/linkrunner-01ef8e08/TKXRrT66aWl9DLuj/images/affiliate-partners/postback-logs-annotated.webp?fit=max&auto=format&n=TKXRrT66aWl9DLuj&q=85&s=c2f8303ae404f1b8d1b72bd0f17a31cc" alt="The Postback Logs page with filters and columns marked" width="2440" height="910" data-path="images/affiliate-partners/postback-logs-annotated.webp" />

1. **Status filter.** Show only postbacks with one status. Defaults to **All**.
2. **Search.** Find a conversion by event name or by your click ID.
3. **Date range.** Limit the log to specific days.
4. **Status.** Where the conversion ended up. See [Statuses](#statuses).
5. **Attempts.** How many times Linkrunner called your endpoint. A dash means it landed on the first try.

The other columns:

| Column        | What it shows                                                                                  |
| ------------- | ---------------------------------------------------------------------------------------------- |
| **Event**     | The conversion, under the name you receive it as (for example `install`, or your mapped name). |
| **Timestamp** | When Linkrunner first called your endpoint about this conversion.                              |
| **Campaign**  | The campaign the conversion was attributed to.                                                 |
| **Latency**   | How long your endpoint took to answer the last attempt.                                        |

Click **Clear filters** to go back to the full log.

## Statuses

<img src="https://mintcdn.com/linkrunner-01ef8e08/TKXRrT66aWl9DLuj/images/affiliate-partners/postback-status-filter.webp?fit=max&auto=format&n=TKXRrT66aWl9DLuj&q=85&s=ebf0fe79ba22b1510796f4a299ecf4f2" alt="The status filter open" width="1040" height="504" data-path="images/affiliate-partners/postback-status-filter.webp" />

| Status        | What it means                                                                     |
| ------------- | --------------------------------------------------------------------------------- |
| **Delivered** | Your endpoint answered with a success (2xx) response.                             |
| **Retrying**  | Your endpoint has not accepted it yet. Linkrunner will try again.                 |
| **Failed**    | Every attempt failed, or your endpoint gave an answer that is not worth retrying. |
| **Not sent**  | Linkrunner never called your endpoint for this conversion.                        |

<Tip>
  Pick **Failed** to see only the postbacks that need your attention.
</Tip>

## See the details of a postback

Click a row to expand it.

<img src="https://mintcdn.com/linkrunner-01ef8e08/TKXRrT66aWl9DLuj/images/affiliate-partners/postback-log-detail.webp?fit=max&auto=format&n=TKXRrT66aWl9DLuj&q=85&s=125662095b9b4fc127c22518b76f0f64" alt="An expanded failed postback showing every attempt" width="2436" height="974" data-path="images/affiliate-partners/postback-log-detail.webp" />

1. **Attempts.** Every call Linkrunner made, with the time, the response code, how long it took, and whether it would retry.
2. **Request sent.** The exact URL Linkrunner called, with your macros filled in. Secret values are removed.
3. **Last response received.** What your endpoint answered on the last attempt, exactly as it came back.
4. **Click ID.** The `tid` you sent on the click. Use it to find the conversion in your own system.

The expanded row also shows the final response code, the time of the first and last attempt, the campaign, and the **Install instance** ID. Share the install instance ID with Linkrunner support when you ask about a specific conversion.

## Troubleshooting

<AccordionGroup>
  <Accordion title="A postback shows Failed">
    Expand the row and read **Last response received**. A `5xx` means your server had an error. A `4xx` usually means the URL or a parameter was rejected. Fix it on your side. If your endpoint only accepts listed IPs, check you have allowlisted [Linkrunner's postback IPs](/affiliate-partners/postbacks#allowlist-linkrunner-postback-ips).
  </Accordion>

  <Accordion title="A postback shows Not sent">
    Linkrunner did not build a postback for this conversion, so nothing reached your endpoint. For an in-app event, check that it has a mapping on [Event Mapping](/affiliate-partners/event-mapping). If the event is mapped, contact support with the install instance ID.
  </Accordion>

  <Accordion title="An event I expect is not in the log at all">
    In-app events appear only after they are mapped. Add the mapping on [Event Mapping](/affiliate-partners/event-mapping), or ask the customer to add it.
  </Accordion>

  <Accordion title="The Click ID is empty">
    The click did not carry a `tid`. Check that your platform sends a unique click ID on every click. See [Tracking links](/affiliate-partners/tracking-links).
  </Accordion>

  <Accordion title="The log says no postbacks match">
    Clear the filters and widen the date range. If it is still empty, no conversion has been attributed to you for this customer yet.
  </Accordion>
</AccordionGroup>

**Need help?** Contact [support@linkrunner.io](mailto:support@linkrunner.io)